Shipping and Returns Policy

At KASHAFF, we take great care to ensure that every order is securely packaged and delivered in proper condition.

Due to the nature of our fragrance products, we do not accept returns or exchanges for reasons such as change of mind, personal preference, fragrance choice, or dissatisfaction with the scent.

Returns are accepted only if the product received is broken, damaged, or defective upon delivery.

If your product arrives damaged:

• You must contact us within 48 hours of delivery. Contact us – kashaffmk@gmail.com
• Please provide clear photos and/or an unboxing video showing the condition of the package and product.
• Claims submitted after 48 hours of delivery will not be eligible for a return or replacement.
• Products that have been opened, used, tampered with, or damaged after delivery are not eligible for return or replacement.

Once the claim is reviewed and approved by KASHAFF, we may arrange a replacement or refund, as applicable.

KASHAFF reserves the right to reject return or replacement requests that do not meet the above conditions.